I hope you can find all your questions answered here, if for any reason it isn’t please feel free to email us at Hello@hausofhecate.com
How long does postage take? : All our orders are sent via Royal Mail with tracking. Postage also covers packaging costs. Dispatch notifications will be sent to you once your item has left HH please allow up to 6 days ays for orders to be fulfilled & dispatched (excluding weekends) . Busy periods it may be up to 7 days dispatch (please reach out to me if you require your order urgently) . I am a one woman independent company who operates solely on their own, please be patient & respectfull.
Do you ship Internationally? Unfortunately at the moment only to the UK. Due to stricter EU import laws & restrictions regarding fragrance I can no longer ship overseas.
Important IMPORT FEES AND CUSTOMS : Every country's import taxes (and or) duty fees are different and it is your responsibility alone to be aware of your own country's custom laws as well as your responsibility to pay the additional taxes & duty fees that goes along with importing products from our country. We can not know how much the additional fees are, please be aware of your countries policies. Custom laws vary from country to country, some countries will hold your order for pick up. If you decline to retrieve your package from customs within their turn around time usually 21 days and it is shipped back to us, it is your responsibility to purchase additional shipping. We don’t refund unclaimed orders
Are your products Cruelty free, Vegan and Compliant? : All our handmade products are vegan and cruelty free. All our Fragrance Oils are vegan friendly & All our fragrance oils are IFRA & EU Compliant. Certified Documentation for each scent are obtained from our fragrance suppliers. They have gone through a CPSR as standard, They’re always diluted to the appropriate recommended percentage for the fragrance. If irritation occurs always discontinue use. If pregnant please consult your physician first! Full ingredient lists can be found on our fragrance transparency page
what about returns / refunds? : We don’t offer refunds unless faulty. We require a photo of Damaged goods. if for any reason you’re unhappy with a product please email me at Hello@hausofhecate in the first instance, with your order number and your concerns. And what the problem is *please note that we do not refund for the reason that you just ‘Don’t like a scent / Smell’ please read our scent descriptions before committing* I hope you understand this decision.
Customers are responsible for the return & cost, I recommend sending the item back via Royal Mail and keeping postage proof. Only items that are unused & in original packaging maybe refunded 🖤
How long do your perfumes last? : Our essential oil perfumes contain natural ingredients so no harsh chemicals or alcohol. They last a couple of hours on pulse points and can be reapplied as often as needed. They’re subtle and are a personal scent that you may catch a sniff off throughout the day.
Eau de Parfums contain Alcohol and have a 30% dilution strength. They have a generous sillage and throw, they last around 3-4 hours depending on skin moisture and environmental factors
Important : as with all cosmetics & perfumes always do a patch test and discontinue use if irritation occurs. See our fragrance advice page for more information please reach out if you have any concerns or feedback
All our Fragrance Oils are vegan friendly & All our fragrance oils are IFRA & EU Compliant. They’re always diluted to the appropriate recommended percentage for the product. We follow IFRA guidelines & have undergone an CPSR, and like all perfumes sold in the EU, the materials used to make our perfumes are never tested on animals; they are also vegan. Synthetic versions of traditional animalic ingredients such as musk, civet, leather and ambergris are used.
Our Aura mists contain the ingredients at the listing and the following: contains; 3,4,5,6,6- PENTAMETHYLHEPT-3-EN-2-ONE (AND ISOMERS), 4-TERTBUTYLCYCLOHEXYL, ACETATE, LINALYL, ACETATE, MAY CAUSE AN ALLERGIC REACTION.
Diffusers & Candle care: All our diffusers & candles are lovingly hand made and small batch. A few tips: diffuser plugs can be hard to remove (from past experience) I find gripping the plug with some scissors and wriggle them up and down gently slowly removes it. I also recommend gripping the bottle with a teatowel to avoid spillage on your hands and counter. Rotate the reeds every few days. And swirl the liquid around gently. candles and their natural waxes may change colour with certain temperatures this is natural. Don’t burn for more that 4 hours at a time and always trim the wick before each burn to avoid sooting and flame flickers. (See warning labels on all diffusers & candles) All our candles / diffusers are CLP compliant
I really hope you’re happy with your purchase and appreciate that you have chosen to spend your hard earned money with us 🖤 if you’re so inlined please leave a review on our Trustpilot, it can be found at the bottom of the Home page
I ordered a perfume and a mini set for myself and couldn't be happier. Although my package arrived damaged by the carrier, the seller's customer service was exceptional. They replied to my email promptly and immediately sent out a replacement with a new tracking number. To top it off, the fragrances smell absolutely amazing! I will definitely be back to order full-sized bottles !
Arrived quickly and was well packaged. Beautiful light Summer scent with a free sample of Corset Lace which was very much appreciated, thank you so much! ✨️🖤👌✨️
So I had to order a large bottle of Blood Moon after falling in love with it, after purchasing the Gothic Tales Discovery Set! I can see myself ending up with quite a collection of these perfumes. The lasting power is fantastic and I have def been more impressed with these than some other alt perfumes I have tried. Another fantastic purchase that arrived promptly and well packaged. So glad to have found this company and products. I want to try EVERY last one of them!!! I also ordered Lupercalia and had a free sample of Corset Lace, both were really nice. . . Thank you Victoria, I will absolutely be back for more!! ✨️🖤👌✨️
So bloody happy that I found these products!! I have been looking for some alt perfumes for a long time and these DO NOT disappoint!! The box arrived swiftly and was perfectly packaged and presented. I was sent an additional sample of Midsummer which was really lovely and much appreciated. Enjoyed trying all of the scents! Witches is amazing, but Blood Moon was the one that really stood out for me, meaning I obviously had to purchase a big bottle immediately! The staying power of this scent is super impressive! 👌 👏
Victoria was lovely and super helpful and I'd be prepared to take these scents to my grave! 🧙♀️🌜🪦🖤✨️
This was for my partner who has worn it every day without fail since it arrived. He said it's like nothing else he has worn before and he can't get enough of it
It's smells exactly how I imagine it does inside Louis and Lestat's house. Every time I have read a Southern Gothic novel, this is it was it feels like to be inside it
My new favourite, smells exactly like a a crystal shop and I always get compliments when I wear this. Beautiful packaging and arrived quickly. Thank you 🖤
So I ended up only liking a couple of these. I also think these are going to be layered. The lasting power is quite good but a couple ended up making me feel lightheaded. I am quite weird with perfume as it is so that’s a me problem. I really enjoyed including wearing southern gothic, owl moon, soft goth, cathedral and witches. I smelled them all and then gave them a day of wear and those were definitely my favourites. I don’t think I’ll be purchasing a full size but I am glad I tried them anyways. Maybe I’ll wear them more and change my mind. The rest will be getting passed on perfume is one of those things that you just don’t really know until you’ve tried but with that I know people who will get a better use out of it :). The owner is very lovely and really good at communicating aswell like I have had a great experience.
Absolutely beautiful scents! Definitely will be buying the Soft Goth one and maybe even the Cathedral one - great to be able to try before you commit to a larger bottle. ❤️
Absolutely incredible collection of scents. Very hard to choose favourites so its just deciding which to buy first! Shipped promptly with beautiful presentation
I’ve been wearing this scent for a couple of months now and absolutely adore it. My Mum commented on how much she loved it too, so I purchased a bottle for her birthday and it’s become her new favourite fragrance. I love that it’s unique and lasts all day, without being too overpowering.
Amazing scent, and fast delivery. Reached out to HH via social media as I was waiting for a restock. Victoria emailed me personally to let me know that the restock was happening that evening. Amazing little company 🖤
I purchased the 7 testers and from that purchased 3 full sized bottles of Soft Goth, Witches and Moth Wing. This indie perfume company is perfect for anyone interested in dark gothic things with many witchy and patchouli scents available 🖤 I will be coming back for Southern gothic! Thoroughly impressed and some great additions and a new fave to add to my collection.
Store owner replied:
Dear Emma
I sincerely apologise for not getting back to you. Your emails went straight to our spam inbox. I’ve sent you a direct email to arrange a solution to your query.
Kind regards, Victoria
Package arrived on time and was wrapped beautifully. The fragrance was wrapped and sealed and included two mini samples and a thank you note. I will DEFINITELY be purchasing again in the future!
The package arrived as advised and on time. The perfumes were beautifully wrapped and sealed and included two mini vials of two other fragrances in the range. There was also a thank you note. I will DEFINITELY be purchasing again in the future!
This smells beautiful - exactly as described, like incense and mystery, gothic and gorgeous! I’ve had so many compliments on this since wearing it, it’s such a unique scent. Layers beautifully as well, I would highly recommend to anyone who wants to add a deep magical undertone to their scent.
Love this perfume, wear it every day, loads of compliments. Quick delivery and the packaging is exquisite. Victoria really knows how to look after her customers. Thank you
Another beautiful scent! I ordered a big bottle of Cathedral (if you haven’t got it yet you NEED to!) and I also treated myself to a small bottle of Blood Moon. What else can I say? The scents are gorgeous, the price is more than reasonable, the smell lasts all day and everything about it is just *chefs kiss* perfect!
I absolute adore this scent!! It’s fast becoming my “signature scent” because I just love how it smells and how the scent lasts all day!! For someone like myself that doesn’t like the chemically/artificial smell of most mainstream perfumes this is ideal! I also got a small bottle of Blood Moon which also smells amazing. I won’t buy perfume from anywhere else now, Haus of Hecate has a customer for life with me! Thankyou for the amazing smells, fast shipping and wonderful customer service 🖤
I fear I will never buy a different perfume ever again. Since getting a set of minis for Christmas I have been bewitched by cathedral and there’s no going back. My soul yearns for it. Best. Perfume. Ever.
Absolutely love this. Shipping was quick and the package was packed so beautifully. Will definitely be ordering more.
The scent lasts all day and I have received multiple compliments on it. 10/10!!!
I bought Cathedral second-hand as it was unavailable, and Soft Goth directly from here.
I am amazed by the scents, only wish they would be noticed from a bit further, but it's still great. I layer the two, and I love the combo.
Only downside is the Soft Goth cap splits, so when I try to undo it, the black outer layer goes first, and the white layer stays behind. It's a minor thing though, doesn't affect use too much.
Will definitely buy some more fragrances from here!
Absolutely delighted with this perfume sample set from Haus of Hecate! It arrived quickly and in simple, beautiful packaging, which felt really thoughtful. I’m thrilled to have discovered a small, local perfume brand to support. Their perfumes are truly wonderful.
The sample set is perfect if you’re not sure which scents you’ll love, and the discount code for a full-sized bottle is such a lovely touch. It makes picking a favourite even more exciting. Each sample comes in a handy 2.5ml dabber bottle, giving you plenty of perfume to try before committing to a full size.
I’ll definitely be using my discount code soon to purchase a full-sized bottle. My favourites so far are Witches and Midsummer!