our bottles are hand filled & can be reused after you have finished your fragrance is you wish. We don’t recommend putting them in purses or bags as they may leak during your travels. Please decant into a smaller travel bottle for on the go application

All our orders are sent via Royal Mail with tracking. Postage also covers packaging costs. Dispatch notifications will be sent to you once your item has left HH please allow up to 5 days for orders to be fulfilled & dispatched. Busy periods it may be up to 7 days dispatch (please reach out to me if you require your order urgently) . I am a one woman independent company who operates solely on their own with the help of loved ones. Please be patient & respectful

Do you ship Internationally? Unfortunately due to the new GPSR regulations that have come into effect in the EU as a small business we can no longer ship to the EU & NI. We are required an EU based representative for our products to be sold within the EU & NI, this is something we currently can’t afford as a small businesses which is heartbreaking. Eau de parfumes cannot be shipped internationally, as they’re classed as dangerous goods (Eau de Parfum contains alcohol) however we can ship perfumes oils to the USA, Canada & Australia and our other products that do not contain alcohol. Please email us to arrange an order at hello@hausofhecate.com & we will be happy to assist 

Regarding Customs & imports into your country 

IMPORT FEES AND CUSTOMS : Every country's import taxes (and or) duty fees are different and it is your responsibility alone to be aware of your own country's custom laws as well as your responsibility to pay the additional taxes & duty fees that goes along with importing merchandise from our country. We can not know how much the additional fees are, please be aware of your countries policies. Custom laws vary from country to country, some countries will hold your order for pick up. If you decline to retrieve your package from customs within their turn around time and it is shipped back to us, it is your responsibility to purchase additional shipping. We don’t refund un claimed orders 

Please consider if you really want the item before committing to the purchase 

All our handmade products are vegan and cruelty free. They do not contain animal derived products. All our Fragrance Oils are vegan friendly & All our fragrance oils are IFRA & CPSR UK & EU Compliant. Certified Documentation for each scent are obtained from our fragrance suppliers. If irritation occurs always discontinue use. If pregnant please consult your physician first! Full ingredient lists can be found on our fragrance transparency page

We don’t offer refunds on beauty products unless faulty. We require a photo of Damaged goods. if for any reason you’re unhappy with a product please email customer support at Hello@hausofhecate in the first instance, with your order number and your concerns.

*please note that we do not refund for the reason that you just ‘Don’t like a scent / Smell’ please read our scent descriptions before committing*

I hope you understand this decision.

Customers are responsible for the return & cost, I recommend sending the item back via Royal Mail and keeping postage proof. Only items that are unused & in original packaging maybe refunded 🖤

Our perfume oils contain natural ingredients so no harsh chemicals or alcohol. They last a couple of hours on pulse points and can be reapplied as often as needed. They’re subtle and are a personal scent that you may catch a sniff off throughout the day.

Eau de Parfums contain Alcohol and have a 20% dilution strength. They have a generous sillage and throw, they last around 3-4 hours depending on skin moisture and environmental factors 

Important : as with all cosmetics & perfumes always do a patch test and discontinue use if irritation occurs. See our fragrance advice page for more information please reach out if you have any concerns or feedback 

All our Fragrance Oils are vegan friendly & All our fragrance oils are IFRA & EU Compliant. They’re always diluted to the appropriate recommended percentage for the product. We follow IFRA guidelines and like all perfumes sold in the EU, the materials used to make our perfumes are never tested on animals; they are also vegan. Synthetic versions of traditional animalic ingredients such as musk, civet, leather and ambergris are used. 

All our diffusers & candles are lovingly hand made and small batch. A few tips: diffuser plugs can be hard to remove (from past experience) I find gripping the plug with some scissors and wriggle them up and down gently slowly removes it. I also recommend gripping the bottle with a teatowel to avoid spillage on your hands and counter. Rotate the reeds every few days. And swirl the liquid around gently. candles and their natural waxes may change colour with certain temperatures this is natural. Don’t burn for more that 4 hours at a time and always trim the wick before each burn to avoid sooting and flame flickers. (See warning labels on all diffusers & candles)  All our candles / diffusers are CLP compliant